Fix QuickBooks problems
What each message under Didn't reach QuickBooks means, and what to do.
When a job can't get into QuickBooks, it shows under Didn't reach QuickBooks on the QuickBooks screen, with the reason under it. Tap the job to open it. Fix what the message says, then tap Send to QuickBooks. A job that didn't go tries again on every send until it goes.
The messages
| You see | What to do |
|---|---|
| QuickBooks signed us out. Tap Connect QuickBooks again. | QuickBooks ended the connection. This can happen if no one sends for a few months, or if someone disconnected the app in QuickBooks. Tap Connect QuickBooks and sign in again. Nothing is lost. |
| QuickBooks already has a vendor or employee with this customer's name. Rename one of them. | QuickBooks won't let a customer share a name with a vendor or employee. Change the name on one of them, in QuickBooks or on the customer in Barton Forge. |
| QuickBooks has no income account for a Services item. Add one in QuickBooks. | Add an income account in QuickBooks (or an item named Services), then send again. |
| QuickBooks is busy. Tap Send to QuickBooks again in a minute. | Wait a minute and send again. |
| Could not reach QuickBooks. Tap Send to QuickBooks again. | Check your signal, then send again. |
| This changed in QuickBooks too. Tap Send to QuickBooks again. | Someone changed the same invoice or payment in QuickBooks at the same time. Send again. |
| QuickBooks turned this down. Check the job and the customer in QuickBooks. | Something on the QuickBooks side is in the way, like a deleted or inactive customer, or a closed books date. Fix it in QuickBooks, then send again. |
Other things you might see
- No QuickBooks in Settings. You're a helper. Only the owner sees it.
- Only the business owner can connect QuickBooks. Ask the owner to connect.
- That QuickBooks sign-in timed out. Tap Connect QuickBooks and finish signing in within 15 minutes.
- QuickBooks did not finish signing in. You backed out of the QuickBooks screen. Tap Connect QuickBooks again.
- An invoice or customer looks wrong in QuickBooks. See What goes to QuickBooks. Make the change in Barton Forge and it goes over on the next send.
Still stuck? Send us a message. See Help and feedback.