Fix common problems

Quick fixes for the camera, scanning, missing jobs, missing tabs, errors, and billing blocks.

#The camera won't open

• When your phone asks to use the camera, tap Allow.
• If you tapped Don't allow before, turn the camera back on in your browser's site settings for www.bartonforge.com, then reload the page.
• Close other apps using the camera, like a video call.
• You can still type a barcode or pick a photo instead.

#A barcode won't scan

Pull the phone back a few inches, fill the white box, and add light. Or type the numbers under the barcode and tap Look up. More in Camera and barcode tips.

#A job isn't on Today

Today only shows open jobs with a Day or Next visit of today or earlier. Open the job and set the day. Jobs with a day in the next 7 days are on Soon. A Complete job only comes back to Today on its Follow-up day, and Cancelled jobs never do. See Weekly and monthly visits.

#I can't find a job

• Check the filter. Open hides Complete and Cancelled jobs. Try Done.
• Search by the job number (12 or J-12), the customer's name, or the job name.

#I can't find a customer

They may have been deactivated. Deactivated customers leave the list, but their jobs stay. See Edit a customer.

#The Parts tab is gone

The business owner turned off This business buys parts. in Settings. See This business buys parts.

#Mine or Week isn't there

Mine and Week only show when your business has two or more people. See Owners and helpers.

#Save is gray

Save only lights up after you change something. If you changed something and it's still gray, the page may be saving. Wait a second.

#"This business isn't subscribed. Open Billing to subscribe."

The business's trial or plan isn't active. Tap Open Billing. Helpers, ask your business owner. See Billing messages.

#"Cannot reach the server."

Your phone lost signal or Wi-Fi. Move to better signal and try again. Nothing you already saved is lost.

#"Something went wrong on this screen."

Pick another tab, or reload the page. The rest of the app keeps working. If it keeps happening, send us a message with a screenshot.

#The app reloaded by itself

We updated Barton Forge while the app was open. When you change screens, it reloads once to get the new version. Nothing you saved is lost. If you still see "query is not allowed", close the app and open it again.

#"This login is on more than one business."

Your email is active on two businesses, which isn't supported. Send us a message and we'll sort it out.

#A receipt card disappeared

A receipt that was read but not saved is gone after a reload. Capture it again. Saved receipts are always in History.

#A save is taking a long time

Wait for it to finish. If it still fails, check Inventory or the job before trying again, because a slow save may have already gone through.

#Still stuck?

Send us a message. A real person reads every one.